1. Introduction
LuxPet ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
We comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when:
- Making a purchase (name, email, phone, shipping address)
- Creating an account
- Subscribing to our newsletter
- Contacting customer service
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: To fulfill orders and provide services
- Consent: For marketing communications and cookies
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with tax and accounting requirements
5. Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Shipping companies, payment processors, email services
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, sale, or acquisition
All third parties are required to protect your data and use it only for specified purposes.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic (Google Analytics)
- Improve user experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security audits
However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal data only as long as necessary:
- Order Data: 7 years (tax and accounting requirements)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics default)
9. Your Rights (GDPR)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Object: Opt-out of marketing communications
- Withdraw Consent: At any time, without affecting prior processing
To exercise these rights, contact us at info@luxpet.nl.
10. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children.
11. International Data Transfers
Your data may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us:
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).